Sr Business Analyst
Sr Business Analyst
Westwood, Massachusetts
|Full Time Temporary/Contract
|$ 66 - $ 67 per hour
Westwood, Massachusetts
Full Time Temporary/Contract
$ 66 - $ 67 per hour
February 08, 2026
|Job ID: 1446096kjm_1770562664
February 08, 2026
Job ID: 1446096kjm_1770562664
Job Summary
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Required Qualifications
- 7+ years of experience in product management, business analysis, or experience ownership in digital customer engagement or contact center solutions.
- Prior hands-on experience with Contact Center and IVR technologies including AWS Connect, Genesys, or Cisco.
- Strong understanding of IVR/IVA architectures, telephony flows, call routing, and automation.
- Experience documenting and managing requirements for conversational AI and customer service workflows.
- Strong understanding of NLP/NLU and chatbot frameworks.
-Domain experience in credit card or banking services.
- Proven ability to translate customer experience gaps into requirements and measurable improvements.
- Strong analytical skills with competency in reporting, dashboards, and data-driven decision making.
- Expertise in agile tools such as Jira, Confluence
1446096kjm_1770562664
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
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