Customer Service Advisor (Order Entry)

Location: Minneapolis - Full Time Onsite (Zip Code: 55413)

Salary: $21-$22 per hour depending on previous experience

Schedule: Monday-Friday, 8:30am-5pm

Contract-to-Hire (Beacon Hill Benefits may be offered for qualified individuals that included Medical, Dental and Vision. Inquire within once you connect with a recruiter.)

Position Overview
Beacon Hill's client is looking for a proactive and detail‑driven Customer Service Advisor to support a manucturing company based out of Minneapolis, MN. This role is responsible for delivering accurate product and order information, ensuring smooth communication between customers and internal departments, and helping maintain a positive customer experience. The ideal candidate is adaptable, dependable, and committed to upholding our company values while working both independently and collaboratively.

Primary Responsibilities

• Consistently follow the team's established schedule and manage daily tasks efficiently; willingness to work additional hours as business needs arise
• Adhere to all Standard Operating Procedures (SOPs) and Work Instructions (WIs), completing required training through ComplianceWire
• Build awareness of SOPs across related departments to support cross‑functional processes
• Use ERP systems to:
  • Enter new and replacement orders with precision
  • Review and verify orders processed by team members
  • Log customer complaints and coordinate with technical support within 24 hours of receiving an issue
• Respond quickly to customer questions and communicate updated product availability and production timelines
• Expand technical and functional knowledge to support continuous improvement within the department
• Prioritize multiple tasks effectively and adjust to evolving workload demands
• Communicate clearly and professionally with both customers and internal partners
• Assist other departments as needed and perform additional duties as assigned
• Utilize Microsoft Office tools confidently in daily operations
• Meet expected quality standards while demonstrating their company values through all interactions

Required Qualifications

• 2+ years of ERP order entry expierence in a manufacturing enviornment.
• Strong organizational skills and exceptional attention to detail.
• Ability to work independently while contributing effectively to a team.
• Strong communication, problem‑solving, and multitasking abilities.

Preferred Qualifications

• Previous customer service experience, ideally within a scientific, technical, or healthcare environment