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About the Role
The Workplace Experience Coordinator plays a central role in the law firm’s Workplace Experience team. This position is responsible for anticipating, facilitating, and fulfilling frontline support needs for personnel and guests, with a focus on workspace readiness, service coordination, and creating seamless, personalized experiences. Responsibilities include greeting and escorting visitors, addressing concerns, anticipating needs, and providing information about amenities and services. This role is based in the San Francisco office and requires on‑site presence five days a week.
Responsibilities & Qualifications
Key Responsibilities
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Client Support Operations – Managing client support processes, collaborating across departments, fulfilling ServiceNow requests, conducting quality checks, and coordinating cross‑functional efforts.
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Workspace Readiness – Ensuring workstations and collaboration areas are presentable, properly equipped, and aligned with client expectations; verifying technology functionality and providing first‑line tech assistance.
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Task Management – Prioritizing deadlines, identifying and delegating tasks, preparing for daily needs, and performing quality checks to ensure exceptional service delivery.
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Project Coordination – Acting as an on‑site project manager, connecting departments, using tools such as ServiceNow and MS Teams, assisting with special projects and off‑site experiences, and adhering to standardized service level agreements.
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Confidentiality Standards – Protecting sensitive, confidential, privileged, financial, and proprietary information.
We’d Love to Hear From You If You:
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Understand Health & Safety Standards and can help maintain a safe environment.
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Embrace Learning & Growth with flexibility and a willingness to take on new tasks.
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Navigate Technology Comfortably to enhance efficiency and productivity.
Required Background
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High school diploma or equivalent
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At least three (3) years of workplace experience or related professional experience
Benefits & Additional Information
Successful candidates will join a welcoming, high‑performing environment and receive a competitive total compensation package, including bonuses tied to individual and organizational performance. Eligible employees may receive:
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Healthcare & Insurance Coverage
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Generous 401(k) plan
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11+ paid holidays and 23 days of PTO in the first year, increasing with tenure
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Well‑being programs (mental health resources, mindfulness, resiliency programs, medical support, and more)
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Professional development opportunities
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Employee discounts
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Affinity groups and networks supporting community and inclusion
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