Director of Guest Operations
Director of Guest Operations
Virginia Beach, Virginia
|Direct (Permanent) Full Time
|NA
Virginia Beach, Virginia
Direct (Permanent) Full Time
NA
September 23, 2025
|Job ID: 182994_1758646931
September 23, 2025
Job ID: 182994_1758646931
Job Summary
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Our client is seeking a dynamic leader to oversee and elevate the full guest experience at a premier entertainment destination. This senior role directs Guest Services, Events, Group Sales, and Membership operations-ensuring every interaction reflects the energy, culture, and excitement of this one-of-a-kind venue.
What You'll Do:
Lead Guest Services, Events, Reservations, and Membership teams with a guest-first mindset.
Own reservation/booking systems and POS platforms to maximize revenue and streamline operations.
Oversee front-of-house services, including check-in, rentals, lockers, and member lounge.
Drive member engagement and retention through curated programming and exclusive perks.
Lead corporate/group sales and support large-scale events, festivals, and private rentals.
Collaborate with Marketing, Operations, and Facilities to deliver seamless guest journeys.
What We're Looking For:
5+ leadership in hospitality, attractions, resorts, or tourism.
Strong experience with booking systems, POS, and guest-facing operations.
Proven success in revenue growth, team leadership, and guest experience.
Entrepreneurial, hands-on leader who thrives in fast-paced, high-energy environments.
Flexible to work evenings, weekends, and holidays.
The Ideal Fit:
A strategic yet operationally savvy leader who thrives on delivering unforgettable experiences and has the vision to grow a premier destination from the ground up.
182994_1758646931
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
Beacon Hill. Employing the Future™