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We are seeking a confident and customer-focused Desktop Support Analyst to join our IT team. This person will be the go-to expert for desktop support in a primarily Windows environment, but we would be thrilled to find someone with Mac OS experience-an area where our team could use a strong resource. In this hands-on role, you'll support daily operations through break/fix work, hardware refreshes, software troubleshooting, and conference room A/V systems. We need someone with excellent communication skills and a white-glove approach who can confidently support executives, especially in high-pressure situations such as boardroom meetings with A/V or connectivity issues.

Key Responsibilities:

• Provide onsite and remote support for Windows-based endpoints is a major plus
• Troubleshoot and resolve hardware, software, and peripheral issues
• Perform system refreshes and hardware upgrades
• Support and maintain A/V systems in conference rooms, including projectors, displays, and connectivity tools
• Deliver white-glove support for executive and VIP users, including urgent walk-in support during meetings
• Utilize SCCM and/or Intune to deploy software, updates, and patches (no engineering or build responsibilities)
• Take ownership of technical challenges involving showroom iPads, digital signage, and meeting room tech
• Document solutions, escalate unresolved issues, and proactively improve support processes

Required Skills:

• 3+ years of experience in desktop or IT support
• Strong knowledge of Windows OS; familiarity with Mac OS is highly desirable
• Previous use of SCCM and/or Intune for software deployment
• Experience supporting and troubleshooting A/V and conference room equipment
• Excellent interpersonal and communication skills; able to provide calm, confident support to executive-level stakeholders
• Resourceful, self-motivated, and willing to dive into unfamiliar technologies
• Detail-oriented with a problem-solving mindset

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