Customer Service Analyst-Dynamics 365
Customer Service Analyst-Dynamics 365
Indianapolis, Indiana
|Full Time Temporary/Contract
|NA
Indianapolis, Indiana
Full Time Temporary/Contract
NA
January 28, 2026
|Job ID: 8576938683-MCM_1769627233
January 28, 2026
Job ID: 8576938683-MCM_1769627233
Job Summary
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We are seeking a detail-oriented and customer-focused Customer Service Representative with a minimum of 3 years of experience in customer service. This role requires someone who is comfortable working remotely and providing support via phone to customers, sales representatives, and field operations teams. The ideal candidate will have strong communication skills, be proficient in Microsoft Dynamics 365 (D365), and possess the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
- Provide high-quality support over the phone to customers, internal sales teams, and field operation teams.
- Correspond with clients to obtain and verify information, ensuring all communications are clear and professional.
- Offer basic product knowledge and support to assist customers and partners in resolving their inquiries.
- Review and verify the accuracy of service orders and service requests.
- Execute assigned tasks in a timely and organized manner, while maintaining productivity in a remote setting.
- Utilize D365/Dynamics 365 for data entry, case management, and customer interactions.
Shift Details:
7am-5:30pm EST Friday
10:30am-9pm EST Saturday
10:30am-9pm EST Sunday
7am-5:30pm EST Monday
4 , ten-hour shifts
8576938683-MCM_1769627233
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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