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Order Administrator

Client in north Charlotte is looking for an Order Administrator. Direct Hire, Pay 40k - 45k 8:00am to 5:00pm, Monday through Friday.

Responsibilities:

• Review and enter customer purchase orders into SAP

• Manage Electronic Data Interchange (EDI) orders and maintain accurate EDI tables

• Ensure adherence to customer shipping requirements within company guidelines

• Communicate professionally with customers and sales reps via phone and email

• Provide updates on order status, product availability, and shipping details

• Maintain customer master data and special pricing in SAP

• Handle returns, stock rotations, and resolve issues related to shipments, billing, and complaints

• Prepare and distribute reports, including open order reports and product commit forms

• Collaborate with team members to meet departmental goals

• Prioritize and manage workload effectively in a fast-paced environment

Requirements:

• Experience with SAP or similar ERP systems

• Strong customer service and communication skills (verbal and written)

• Ability to troubleshoot and resolve problems independently

• Attention to detail with a focus on accuracy and quality

• Familiarity with EDI processes preferred

• Experience with order entry, pricing, and returns processing is a plus

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