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Road Service Coordinator / Dispatcher

Trucking services company in Southwest Charlotte is looking for a Road Service Coordinator / Dispatcher. Contract to Hire Wednesday-Friday 11a-9p, Saturday 7a-5p (2nd shift). Pay = 21/hour

Responsibilities:

• The Road Service Coordinator will assist in the daily operations of emergency roadside service, providing assistance to over 130,000 company-managed chassis nationwide, assessing and diagnosing chassis failures and dispatching appropriate service to customers based on the nature of each breakdown.
• Receives in-bound calls from customers in need of road service
• Assist with email service requests as needed due to volume
• Assess and diagnose chassis failures through careful inquiry
• Determines the nature of the failure and makes determination as to whether each situation is indeed an emergency, or service requested by the customer at company's expense.
• Identifies the unit in need of service; when and from where the unit last gated out, whether the unit is eligible for road service, whether it is a pool chassis, or net lease chassis.
• Maintains log of all road service events, from implementation to closeout
• Assist with managing road service program with road service vendors/suppliers
• Monitor road service email and phone call requests after hours on select days weekly as assigned or arranged

Requirements:

• 3+ years of dispatch, service coordinator, transportation experience.
• Solid grasp of Microsoft Office products and environment, including Outlook, Word, Excel and PowerPoint
• Ability to multitask, handling multiple calls simultaneously, following up on each event and seeing it through to completion
• Strong customer service orientation
• Good listening skills, problem-solving orientation, and sense-of-urgency
• Strong communication skills, both written and verbal
• Ability to work well with others in a professional corporate environment
• High School diploma; Bachelor's degree preferred.

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