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Customer Service Representative

The Customer Service Representative provides support for customer service operations, ensuring smooth billing, account management, and communication with customers. This role involves problem-solving, managing customer inquiries, coordinating with internal teams, and ensuring accuracy in billing and account records. The ideal candidate thrives in a fast-paced environment, values excellent customer service, and has strong organizational and communication skills.

Key Responsibilities

• Deliver excellent customer service, addressing inquiries, concerns, and account issues in accordance with company policies.

• Handle complex customer concerns and provide guidance as needed.

• Support billing operations for multiple customer groups, ensuring accuracy, timely processing, and proper documentation.

• Manage account updates, refunds, rate changes, and reconciliations.

• Assist with scheduling, work order management, and coordination of service activities.

• Maintain and use the customer information system, troubleshooting minor issues as needed.

• Collaborate with internal teams during special events or outages to ensure customer support needs are met.

• Generate and review daily, monthly, and ad hoc reports to support operational and financial accuracy.

• Recommend updates to customer service policies and procedures to improve efficiency and service quality.

Qualifications

• High school diploma or equivalent required; vocational or technical training preferred.

• Minimum 2 years of experience with electric utility systems, customer service, or related operations.

• Experience in billing, account management, or financial reconciliation preferred.

• Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.

• Excellent communication, organizational, and teamwork skills.

• Comfortable with standard office equipment, including computers, keyboards, and software systems.

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