Key Responsibilities

• Provide administrative and customer service support for families requesting financial assistance.

• Follow established guidelines when responding to incoming calls from families seeking help with needs such as car repairs, home repairs, or services for their child.

• Review and process applications to determine eligibility for assistance.

• Spend approximately 50% of the time on phone calls with parents who may be stressed or in crisis; these conversations require patience, empathy, and professionalism.

• Maintain dignity and respect for every family while supporting them through the request process.

• Use Salesforce or a similar CRM for data entry, documentation, and uploading required information.

• Occasionally greet and assist families in person, though most interactions occur by phone.

• Participate in a few Saturday events each year (e.g., community distribution events). Flex time is provided when weekend work occurs.

• Work collaboratively within a small team environment (approximately five people).