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Job Summary:

We are seeking a dynamic, customer-oriented Leasing Agent to join our team. The ideal candidate will play a crucial role in attracting, leasing, and retaining residents in a thriving multi-family residential community. The Leasing Agent will be responsible for ensuring a high level of customer service, managing the leasing process from start to finish, and maintaining positive relationships with current and prospective residents.

Key Responsibilities:

• Leasing & Sales:

  • Promote available apartments and conduct tours of the community to prospective residents.

  • Provide accurate information regarding apartment features, pricing, availability, and lease terms.

  • Assist prospective residents with the application and move-in process, ensuring all necessary documentation is completed.

  • Maintain a high closing ratio by utilizing effective sales techniques and building rapport with prospective tenants.

• Customer Service:

  • Provide exceptional customer service to current and prospective residents, addressing inquiries and concerns promptly and professionally.

  • Respond to phone calls, emails, and online inquiries in a timely manner.

  • Foster positive relationships with residents to ensure high retention rates.

• Administrative Support:

  • Process rental applications, including conducting background and credit checks.

  • Ensure accurate and up-to-date resident files and records.

  • Assist with preparing and executing lease agreements, renewals, and move-in/move-out documentation.

  • Monitor and maintain the availability of apartment units and track lease expirations.

• Marketing & Community Representation:

  • Assist in the development and execution of marketing strategies to attract prospective tenants.

  • Promote the community through social media, online platforms, and in-person interactions.

  • Maintain knowledge of local market trends and competitor properties to effectively position the community.

• Leasing Compliance:

  • Ensure compliance with local, state, and federal regulations in all leasing and rental procedures.

  • Adhere to Fair Housing laws and company policies to guarantee a safe and non-discriminatory environment for all residents and applicants.

• Community Maintenance & Cleanliness:

  • Monitor the condition of common areas and apartment units to ensure they are well-maintained and show-ready.

  • Report any maintenance or repair issues to the appropriate department or manager.

Qualifications:

• Education: High School Diploma or equivalent (Associate's degree or higher is a plus).

• Experience: Previous experience in leasing, sales, or customer service is preferred.

• Skills & Abilities:

  • Strong communication and interpersonal skills.

  • Ability to build relationships and resolve conflicts with residents and prospective tenants.

  • Excellent organizational and time-management skills.

  • Ability to work independently and as part of a team.

  • Knowledge of leasing and property management software is a plus (e.g., Yardi, RealPage).

  • Basic knowledge of fair housing laws and rental practices.

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