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Responsibilities:

• Greet and welcome visitors in a courteous and professional manner

• Answer and direct a high volume of phone calls promptly to appropriate personnel

• Document intake calls and enter notes into CRM; escalate urgent/emergency calls appropriately

• Provide customer support and respond to general inquiries or emergency issues

• Schedule appointments, manage calendars, and maintain spreadsheets

• Accurately transcribe messages and relay key information

• Communicate application processes to walk-in visitors

• Assist with various office management and administrative tasks

• Support event planning and coordination as needed

• Ensure efficient front desk operations and general clerical support

Qualifications:

• Bilingual preferred

• Experience managing high call volumes

• Prior experience in a front desk, receptionist, or customer service role

• Proficiency with Microsoft 365

• Strong data entry skills and attention to detail

• Excellent multitasking and prioritization abilities

• Exceptional customer service and phone communication skills

• Familiarity with basic office management procedures

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