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Customer Service Representative - Logistics Operations (Day Shift)
Schedule: Monday - Friday, 7:00 AM - 5:00 PM + Every 4th Saturday, 7:00 AM - 2:00 PM
Location: Irving, TX 75038
Industry: Freight/Logistics/Transportation

Overview:
Are you energized by a fast-paced environment where your reliability and enthusiasm make a real impact? We are looking for a high-performing Customer Service team member to support our logistics operations. This is a critical role in ensuring smooth coordination between clients, carriers, and our internal teams. Those who thrive here are punctual, proactive, and bring solid experience in freight or distribution settings.

Top 3 Success Factors:

1. High Energy & Drive - You stay engaged, focused, and keep things moving.

2. Consistent Attendance - You're dependable and understand the value of showing up every day ready to go.

3. Industry Familiarity - Prior logistics, transportation, or freight experience is a strong advantage.

What You'll Do:

• Process incoming orders and documentation with precision

• Coordinate scheduling for product pickups and deliveries

• Enter and close out job tickets or load records in the system

• Communicate with vendors and clients by phone and email for updates or issue resolution

• Follow through on inquiries to ensure customer satisfaction

• Partner with dispatchers and operations to troubleshoot service issues

• Keep digital and physical files organized and up to date

• Maintain accurate logs and ensure data integrity

• Adapt to new tasks as required in a dynamic workflow environment

What We're Looking For:

• Professional attitude and a reliable work ethic

• Strong verbal and written communication skills

• Ability to multitask in a time-sensitive setting

• Excellent attendance history - this role requires consistent presence

• High level of organization and attention to detail

• Comfort with email, spreadsheets, and standard office software

• Must be able to read, write, and follow procedural instructions

• Valid driver's license preferred

• Bilingual abilities are a plus but not required

• High School diploma or equivalent required

What You'll Gain:

• A stable, full-time opportunity in a growing industry

• Exposure to fast-moving logistics operations

• A team-focused work environment where your efforts are noticed

• Opportunity to expand your role as the company grows

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