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Our client, a global humanitarian organization, is looking to add to its member support team. This is a diverse team that serves a diverse, global member population with a wide variety of requests. The current opening is to support the members from French-speaking nations and will require business fluent French language written and verbal communication skills. This is an immediate opening for 6 months that could evolve into a permanent business need. This role is fully remote, but will require availabitliy to commute to Evanston, IL if local for 5-6 days of training throughout first month.

The role:

Fielding a high volume of phone and email inquiries as a first point of contact for the organization in both English and French

Maintaining detailed and accurate records in a member relations database

Handling confidential personal and financial information

Troubleshooting issues with and helping to provide positive user experience on the external member-facing apps

You:

Business-level fluency in French and English, both verbal and written

At least 1+ year of experience offering internal or external customer service in a corporate setting or nonprofit organization

Experience navigating customer relationship management systems and utilizing MS Office

The ability to work remotely without interruption, including a home work space and reliable internet.

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

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