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Our client, a lighting manufacturing company based in Middleton, MA, is seeking a temporary to hire Project/Client Associate to join their team! This role is onsite in Middleton, MA, full time hours Monday through Friday, and paying between $27-28/hr. Candidates with extensive customer service skills are encouraged to apply today for immediate consideration!

Primary Responsibilities, including but not limited to:

• Act as primary operations group contact for customers. Provide product availability and lead time information. Direct advanced issues to appropriate department.
• Process sales orders from the project portal using the ERP software. Review to ensure all information is accurate for proper fulfillment. Interface with sales or engineering to resolve any issues.
• Establish Estimated Ship Date (ESD) from Supply Chain reports.
• Work with manufacturing team to monitor made products, determine lead times, communicate to customer.
• Understand customer requirements and provide order confirmations, notating special requirements for the specific project.
• Monitor and review all open orders on a weekly basis to ensure ESD is met, notify customer of any delays.
• Work with shipping on logistic issues, alert customers on tracking information.
• Manage key customer weekly report of open orders.
• Understand and handle No Charge Sample process, keep sales informed of sample order release.
• Understand and follow RMA/RGA process for all project orders, alert product manager as to defective product returns.
• Attend product training and workshops to maintain product knowledge.
• Bring unresolved issues to the attention of Director, Project Operations.

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