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Global commercial real estate client in Miami, Florida is looking to hire a Temp Workplace Experience Ambassador. The individual is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment. Position works onsite at an insurance company.

Monday - Friday, standard business hours. Position starts mid-June through mid- September 2025 with potential to convert.

Job Responsibilities:

• Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
• Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
• Visibly engaged and well known in the workplace, regularly walks the site and assist customers and guest with their needs
• Effectively pairs services to guests' needs
• A resident expert with contacts in: Local cuisine, hotels and knowledge about special attractions and upcoming events
• Ability to build connections and network throughout the hospitality industry
• Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
• Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Assist support for meetings, reception, and personal support
• Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
• Implement and monitor standards of service to meet and exceed expectations

Qualifications:

• 1+ years previous customer service, hospitality related experience
• People Person: The best part of serving others is creating experiences for them that go beyond the expected
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written. Fluency in English required
• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
• Working knowledge in a range of information technology tools and platforms
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Pay:

• $20/hour for temp duration. 45-55K perm base if position converts

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