Customer Service Representative
Customer Service Representative
Boston, Massachusetts
|Full Time Temp to Hire
|$ 21 - $ 21 per hour
Boston, Massachusetts
Full Time Temp to Hire
$ 21 - $ 21 per hour
June 25, 2025
|Job ID: A1421503D_1750856165
June 25, 2025
Job ID: A1421503D_1750856165
Job Summary
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Our client, an insurance agency based in Boston, is seeking a temporary Customer Service Representative. This role comprises a Monday-Friday position from 8:30am - 5:00pm schedule, paying $21/hour, and is a contract role for the next 6+ months.
Job Responsibilities
-Research customer and agent inquiries and elevate issues to Supervisor as needed.
-Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries.
-Manage time efficiently and handle multiple tasks in a fast-paced work environment.
-Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
-Deliver first call resolution and make it easy for the customer.
-Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.
-Meet and/or exceed the expectations of customers and agents, always providing professional and efficient service through positive interactions and extensive product knowledge.
Qualifications
-Above average interpersonal, listening, communication and organizational skills.
-Good analytical and decision-making skills.
-High energy and motivation to follow up and take ownership.
-Bachelor's or associate Degree
A1421503D_1750856165
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
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