Temporary Patient Experience Representative
Temporary Patient Experience Representative
Waltham, Massachusetts
|Full Time Temporary/Contract
|$ 21 - $ 21 per hour
Waltham, Massachusetts
Full Time Temporary/Contract
$ 21 - $ 21 per hour
July 07, 2025
|Job ID: A1421540HP_1751902735
July 07, 2025
Job ID: A1421540HP_1751902735
Job Summary
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Our client, well-known healthcare organization in Waltham, MA, is seeking a Patient Experience Representative to join their team. This is a full-time, onsite role Monday-Friday, 9:00 AM - 5:30 PM, lasting 6-12 months with the potential to convert to a permanent position. The pay rate is $21/hour, and free parking is available onsite. This position plays a key role in ensuring a positive experience for patients and families in a fast-paced clinical setting. Qualified and interested candidates are encouraged to apply today for immediate consideration.
Key Responsibilities:
- Provide professional and welcoming customer service to patients, families, and visitors
- Accurately record and process demographic and insurance information
- Monitor and manage clinic schedules and patient flow
- Coordinate with clinicians and supervisors as needed
- Answer and route calls; triage urgent messages
- Attend daily team huddles and support smooth departmental operations
- Assist patients with portal enrollment
- Support process improvement initiatives and ad hoc projects
Candidate Qualifications:
- High school diploma or GED required
- Previous front desk or customer service experience required
- EPIC experience strongly preferred
- Ability to work onsite and comply with vaccination/immunization requirements
A1421540HP_1751902735
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
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