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Our client, a global asset manager, is seeking a temporary Reception and Hospitality Team Manager to join their NYC team. This leadership role requires a white-glove service mindset and strong management experience in a fast-paced, high-end hospitality or corporate setting. You'll serve as both a hands-on manager and liaison. This is a client-facing, highly visible position, ideal for someone who thrives in an environment where excellence, discretion, and professionalism are paramount.

Key Responsibilities:

• Lead and manage a team of at least 15+ contingent reception professionals (including short-term, long-term, and temp-to-perm staff).
• Ensure a seamless, high-end experience for all visitors, clients, and internal stakeholders.
• Oversee reception operations and the presentation of the front-of-house areas.
• Manage and communicate scheduling, PTO, and call-outs for temp reception staff.
• Act as the key point of contact for performance management, feedback, and issue resolution.
• Partner closely with permanent reception leadership to ensure cohesive team operations.
• Coordinate with Dining Services and Events teams to align guest experiences with company's high standards.
• Conduct onboarding and training for new hires; support payroll/timekeeping inquiries.
• Proactively solve problems and adapt to last-minute needs or changes in daily operations.

Required Qualifications:

• Bachelor's degree strongly preferred (ideally in Hospitality, Business, or a related field).
• 7-10+ years of experience in reception, hospitality, or facilities operations-luxury or high-end experience required.
• Demonstrated success managing large teams (at least 15+ direct reports).
• Strong customer service orientation with a commitment to delivering white-glove service.
• Ability to stay calm under pressure, solve problems quickly, and shift priorities seamlessly.
• Excellent written and verbal communication skills; poised demeanor.
• Experience handling HR-related matters such as performance reviews, training, scheduling, and time-off management.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

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