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Our client, a nonprofit health insurance agency, in Boston is looking for someone who is bilingual Vietnamese to start a position as soon as possible until the end of the year. This position is from 8:30AM-5PM and pays $23/hour. Any interested individuals are urged to apply!

Key Responsibilities:

• Serve as the primary contact and advocate for new members.
• Perform outbound and inbound calls to engage and support members.
• Educate members about health plan benefits and services, while addressing any questions or concerns.
• Identify and document members' care service needs.
• Coordinate with healthcare providers to ensure continuity of care during the transition period. Schedule initial nurse intake visits
• Collaborate with internal teams and external providers to resolve member issues and support care planning.
• Deliver care management services via telehealth platforms when appropriate.

Qualifications:

• Bilingual Vietnamese

• Bachelor's degree or relevant experience in a call center or Medicare/Medicaid health plan.
• 5+ years of experience in a related healthcare or outreach role.
• 1+ years working directly with individuals facing complex behavioral, medical, or social needs.
• Proficient in Microsoft Office (Outlook, Word, Calendar) and basic computer applications.
• Comfortable learning and using telehealth technologies.

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