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Our client, a leader in nationwide logistics and delivery services, is seeking a Customer Service Associate to join their Philadelphia-based team! This is an excellent opportunity for a service-driven professional who thrives in fast-paced environments, enjoys problem-solving, and is motivated by delivering exceptional customer experiences.

About You:

• 3+ years of customer service experience, ideally in a call center or high-volume support environment
• Strong technical proficiency with Microsoft Office and Outlook; able to type 40+ WPM
• Skilled multitasker who stays calm under pressure and manages competing priorities effectively
• Clear and professional communicator; bilingual ability a strong advantage
• Team-oriented, flexible, and energized by working in a fast-moving environment

About the Job:

• Serve as the central point of contact for updates and communications via phone, email, text, and internal systems
• Resolve time-sensitive delivery issues quickly, balancing operational demands with customer satisfaction
• Monitor truck routes in real time using dispatch and tracking technology
• Partner with operations, sales, and delivery teams to ensure seamless service
• Proactively communicate with customers, including conducting pre-delivery calls and confirmations
• Manage daily truck schedules and route execution to meet delivery windows
• Contribute to continuous improvement of processes and the overall customer experience

This is a contract-to-hire opportunity paying up to $20/hour while temporary and up to $46,000 annually once permanent. The role is onsite five days per week at the Moorestown, NJ office. If you're a solutions-oriented customer service professional ready to jump into your next opportunity, we'd love to hear from you. Please apply with a Word version of your resume today to be considered!

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