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Temporary Customer Service Representative

Location: Boston, MA - Onsite (5 days/week)
Duration: 3+ months
Compensation: $21/hour
Schedule: Monday-Friday, 9:00 AM - 5:00 PM
Potential for Permanent Hire: Yes ($40K annually)

About the Role:

We are partnering with a well-established company in the insurance industry to find a Temporary Customer Service Representative for an immediate opening at their Boston office. This is a fully onsite role located steps from South Station, offering a great opportunity to gain experience in a professional, fast-paced environment.

While classified as customer service, the role has a strong administrative focus and involves supporting internal operations, handling policy updates, and managing customer inquiries.

Key Responsibilities:

• Manage inbound calls from customers, agents, and third parties with professionalism and courtesy
• Accurately enter and update policy data and customer information in internal systems
• Process policy changes and support internal administrative projects
• Research and resolve customer or agent inquiries, escalating complex issues as needed
• Respond to questions related to policy coverage, billing, and general service
• Prioritize and manage multiple tasks in a deadline-driven environment
• Deliver accurate and timely follow-up to ensure a high level of customer satisfaction
• Demonstrate flexibility, teamwork, and a solution-oriented mindset in all interactions

Qualifications:

• Bachelor's or Associate's degree preferred
• Previous experience in insurance, customer service, or administrative support a plus
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and handle confidential information with discretion

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