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MUST HAVE: Commercial Property Management Experience

Administrative

o Provide reliable customer service, tenant, and prospective client interaction.

o Collect and maintain certificates of insurance for tenants, vendors, and contractors via third party tracking software.

o Responsible for general office administration and maintaining complete, well organized physical, as well as electronic files.

o Assist with completion of non-routine reports and/or other tasks as requested.

• Tenant Services

o Handle tenant requests, complaints, and suggestions in a positive way that establishes and maintains favorable landlord/customer relations.

o Support Property Management in the implementation and maintenance of a formal documented tenant relations plan to ensure tenant satisfaction as measured by formal and informal feedback, annual survey results and controllable tenant retention.

o Manage/coordinate amenity service providers (i.e., fitness center, food service, auto detailing, etc.).

o Plan, promote and execute tenant nurturing events.

o Become familiar with all tenant and landlord lease obligations and enforce compliance of both parties.

o Send monthly tenant statements. Collect rent and apply to tenant ledgers.

o Provide back-up support to the Property Administrator with data entry and review.

o Assist in the management and tracking contracts, repairs and maintenance, capital improvement projects and miscellaneous accounts.

o Work with Senior Property Manager to prepare month-end and quarterly reports, ensuring deadlines are met and information is accurate.

o Maintain a working knowledge of MRI).

o Receive and record monthly gross sales reports for retail tenants.

o Participate in the preparation of the annual budget with direction from Senior Property Manager.

Other:

• Complete special projects as requested under supervision of Senior Property Manager.
• Produce quality, error-free work and be ahead of the curve in assigned responsibilities.
• Attend staff/property meetings, prepared and fully engaged.
• Respond to emails and requests in a timely manner.
• Provide updates as required on all outstanding assignments and/or special projects.
• Manage daily workload with efficiency and utilization of time.
• Identify areas of training needed and develop program plan to achieve.
• Promote and foster a positive work environment.
• Offer solutions to correct deficiencies either brought to your attention or observed personally and be prepared to discuss suggestions to improve.

Qualifications:

• Undergraduate Degree and/or 2-5 years property management work experience
• Excellent verbal and written communication
• Advanced Microsoft Word, Excel, and Outlook skills and the ability to adapt quickly to new software.
• Strong organizational skills; ability to prioritize work and attention to detail.
• Ability to establish strong interpersonal relations with team members, tenants, and vendors.
• Adaptable to change within the organization and the needs of the client.
• Capacity to work with little direction maintaining confidentiality and professionalism.

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