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A leading healthcare organization in Boston is seeking a remote Onboarding Specialist to support members as they transition to their health plan. This full-time role runs through the end of the year, offering $23/hour with hours from 8:30 AM to 5:00 PM.

Job Responsibilities:

• Serve as the primary contact for new members, conducting outreach calls and providing education on health plan benefits.
• Identify and coordinate existing and new healthcare services through collaboration with internal and external providers.
• Schedule intake appointments and ensure seamless continuity of care during the onboarding process.
• Document member needs, use motivational interviewing to build trust, and encourage engagement in health plan services.
• Maintain accurate records and uphold all compliance, privacy, and company policies.

Candidate Qualifications:

• Bachelor's degree or equivalent experience in healthcare, call center, or Medicare/Medicaid settings.
• Minimum of 5 years of experience, including at least 1 year working with diverse or medically complex populations.
• Strong communication, empathy, and interpersonal skills with the ability to build rapport telephonically.
• Proficiency with Microsoft Office and basic data entry; comfortable using telehealth tools (video, chat, etc.).
• Demonstrated cultural awareness, accountability, and commitment to quality care.

Qualified and interested candidates are encouraged to apply today for immediate consideration.

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