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We're working with our client on a 12+ month contract Customer Service Representative opportunity in the automotive industry. The role involves supporting customers through phone, email, and fax with account updates, billing inquiries, and document requests.

Position: CSR (12+ Month Contract)
Location: Fort Worth, TX 76177
Schedule: ONSITE | Mon-Fri | Flexible schedule: Has the option for 8am-5pm OR 10am-7pm
Compensation: $18/hr (depending on experience)

Responsibilities:

• Maintain and update customer records with current contact information and accurate notes regarding interactions and assistance provided.

• Handle payment collections on active and closed accounts through various channels, including phone transactions and mailed correspondence. Outstanding balances may result from missed payments, end-of-lease costs (such as mileage, condition, or taxes), repossession deficiencies, or insurance settlements.

• Work with customers to establish and confirm repayment arrangements, ensuring timely follow-up when additional action or renewal of arrangements is needed.

• Deliver high-quality service by managing inbound calls from clients and internal partners while maintaining professionalism and phone etiquette.

• Oversee a portfolio of accounts, ensuring all follow-up actions, documentation, and updates are accurately maintained.

• Utilize investigative tools to locate customers or assets when contact attempts are unsuccessful and coordinate repossession actions as necessary.

• Partner with other departments and third parties to resolve escalated issues and ensure customer concerns are addressed promptly.

• Contribute suggestions for improving procedures, training materials, and workflow efficiency.

• Uphold organizational policies, compliance regulations, and confidentiality standards.

Qualifications:

• High school diploma or GED required; bachelor's degree preferred.
• 1-2 years of experience in customer service or collections preferred.

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