SUMMARY

The Clinical Solutions Specialist will support the sale of products (bed frames and support surfaces) for the assigned market territory. Responsible for developing longstanding, productive relationships between organization and healthcare facilities in defined area. Works closely with sales and service teams to provide support to implement comprehensive sales strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to those listed below:

• Deliver expert training in healthcare capital medical equipment in a clinical setting.
• Thoroughly train end user clinicians, administration, and staff development personnel on the safe and efficient use of manufacturer's product line.
• Manage relations with key hospital personnel and relay issues to Account Executives as appropriate.
• Contribute to the resolution of equipment issues identified during training sessions and immediately escalate any issues as required.
• Rely upon personal clinical experiences as a basis for providing clinical guidance on the safe and practical use of manufacturer's equipment.
• Competently and professionally interact with a broad range of key customers, including nursing, administration, PT/OT, radiology, environmental services, physicians, and maintenance/biomed staff.
• Provide occasional weekend coverage and three-shift training coverage when required.
• Support Account Executives during product installations; deliver product to floor and provide training as directed.
• Assist Account Executives in account development and territory management.
• Possess and demonstrate a technical aptitude when operating and troubleshooting equipment.

SUPERVISORY RESPONSIBILITIES

This position does not have direct employee supervisory responsibility, but may manage and direct the activities of per diem clinical consultants within the territory.

CHARACTERISTICS/CANDIDATE PROFILE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the characteristics that are necessary to perform in this assignment.

• High level of integrity and strength of character
• Results-oriented -- focused on delivering results that meet or exceed the company's expectations
• Learning agility and ability to adapt and adjust quickly based on emergent needs from the business
• Exceptional interpersonal skills - ability to effectively deal with a variety of strong personalities within the workplace
• A strong propensity for growing and developing a business with entrepreneurial characteristics
• Effective influencing skills - adept at ability to understand the needs of, and influence personnel ranging from nurses to C-level decision makers
• Strong business acumen to assist Area Sales Managers in the sales process with senior-level health care administrative personnel as well as front line staff
• Ability to organize and manage multiple priorities and determine the relative importance/business impact of each activity
• Capability to understand market requirements; trends, dynamics, expectations, and competitive forces
• Strong customer orientation -- advocates on behalf of the customers' needs/requirements

EDUCATION and/or EXPERIENCE

• Bachelor's degree from an accredited institution or completion of advanced professional training.
• Minimum of five (5) years of healthcare-related experience, or an equivalent combination of education and experience.
• Proven experience in staff education within a clinical setting (e.g., precepting or education development).
• Healthcare-related certification is strongly preferred (e.g., CWOCN, CCRN, CMSRN or PT-OCS)
• In-depth understanding of clinical environments.