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Our client, an insurance company in Anodver, MA, is seeking a Customer Service Representative to join their Welcome Center, serving as the first point of contact for policyholders and agents. This is a 100% onsite, Monday-Friday, 8:00-4:30 temp-to-hire role with the opportunity for 1 remote day per week once permanent. The CSR will handle high-volume inbound calls, provide Tier 1 insurance support, and ensure an exceptional customer experience. It is compensating $23/hour. Qualified and interested candidates are encouraged to apply for immediate consideration.

Key Responsibilities

• Answer inbound phone and email inquiries from customers and agents.

• Provide Tier 1 support including portal navigation, account questions, and general policy information.

• Document all interactions accurately in internal systems.

• Identify when issues require escalation to Tier 2 support.

• Assist with outbound communications and proactive service initiatives.

• Participate in coaching, training, and continuous learning sessions.

• Maintain up-to-date knowledge of systems, services, and tools.

• Support process improvements to enhance efficiency within the Welcome Center.

• Perform additional tasks as needed to support departmental operations.

What They're Looking For

• 1-3 years of phone-based customer service or call center experience (insurance or banking preferred).

• Strong communication, professionalism, and ability to work across multiple systems.

• High attention to detail and comfort with fast-paced, high-volume environments.

• Bilingual skills are a plus.

• High school diploma required; some college preferred.

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