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Our client, a medical focused non-profit, is seeking a temporary Customer Experience Analyst to join their team and help improve the quality of service! Lasting through March, this full-time role will require fantastic people skills, strong analytical thinking, and a keen eye for detail. Interested? Apply now!
About The Job:
* Deliver a remarkable service experience to customers for various services.
* Review and respond to concerns regarding customer experiences.
* Analyze and disseminate data and propose changes to policies and procedures in order to improve experience.
* Track issues, identify disruptions, share findings, audit cases as needed, and complete follow-ups.
* Other tasks as assigned.
About you:
* 3+ years of customer service and quality assurance experience are required.
* Proficiency in Microsoft Word, Excel, and Outlook.
* Strong pattern identification, attention to detail, and analytical thinking skills.
* Ability to resolve basic technical issues and work independently with minimal supervision.
About the Position:
* Pays $26/hr-$28/hr, depending on experience.
* Temporary through March 2026.
* Potential for this assignment to extend.
* Washington, DC metropolitan area.
A1439390DC-Temp_1764710444