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Our client, a prominent insurance organization, is seeking a contract Relationship Coordinator to join their Operations team. The ideal candidate brings strong problem-solving skills, a high level of ownership, and experience navigating claims or service operations in a fast-paced environment.

About the Job:

• Resolve common, complex, and escalated provider and member claims issues from start to finish
• Serve as a primary point of contact and liaison between internal teams and partner healthcare plans to ensure end-to-end issue resolution
• Track inquiries, perform root cause analysis, and report trends and findings to management
• Partner cross-functionally to ensure timely resolution and compliance with servicing and turnaround requirements
• Identify claims adjudication trends, operational gaps, and opportunities for process improvement
• Support and recommend process enhancements across Commercial and Government operations
• Collect issue-related insights to support member and provider education initiatives

About You:

• 2+ years of claims or service operations experience, blue card experience is required for this role
• Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
• Highly organized with strong time-management skills and the ability to meet strict turnaround times
• Working knowledge of inter-plan policies, healthcare processing standards, and systems
• Experience supporting a range of healthcare products, including Commercial and Government offerings
• Preferred: experience developing or supporting customized education initiatives within healthcare

This opportunity is contracted for 6 months, and will work on a hybrid basis out of the organization's Philadelphia headquarters. It is offering up to $28/hour depending on experience. If you're a detail-oriented, solutions-driven professional with a background in working with blue cards, apply today with a MS Word copy of your resume!

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