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Our client, a transportation services company in the Boston area, is seeking a Customer Service Administrator to join their Customer Experience team. This is a temporary, in-office position based in Boston, MA, with the potential to become permanent. The role has a Monday-Friday, 8:30 AM-4:30 PM schedule and is paying $24 - $25/hour.

Key Responsibilities:

• Assist with online and digitally submitted parking appeals, using internal software platforms to investigate and resolve cases.
• Handle general phone calls from customers, addressing questions, concerns, and occasionally de-escalating challenging situations.
• Respond to questions, suggestions, and complaints via Service Now, following scripted responses and training guidance.
• Process in-person mail, including written appeals and mailed-in payments, following established procedures.
• Support the Customer Experience team in maintaining compliance with regulations and internal standards.
• Complete tasks in a timely and accurate manner, collaborating with team members during training and daily operations.

Qualifications:

• Strong administrative and computer skills, comfortable learning and using multiple software platforms.
• Previous customer service experience, including handling phone calls and resolving inquiries professionally.
• Comfortable interacting with customers who may be frustrated or upset, with the ability to de-escalate situations.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Team-oriented, reliable, and willing to work on-site full time.

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