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Leave of Absence Specialist - Global Nonprofit - 6 month contract - 30-55/hour

Remote with periodic onsites in Evanston, IL

Our client, a global nonprofit, is seeking an experienced Leave of Absence Specialist to provide high‑touch, white‑glove service while manually administering complex leaves of absence. In an environment where employee experience is paramount, we are looking for a people‑first professional with a process‑driven work style who can navigate sensitive situations with empathy, accuracy, and discretion. This role requires deep expertise in both the policies and procedures of leave administration, as this process will be primarily manual. The ideal candidate brings exceptional attention to detail, strong communication skills, and a commitment to supporting employees through critical life moments.

Key Responsibilities

• Administer complex leaves of absence in accordance with federal, state, and organizational policies
• Provide high‑touch, personalized support to employees throughout the leave lifecycle
• Manage manual workflows, documentation, and tracking with precision
• Serve as a knowledgeable resource on FMLA, ADA, state leave programs, and internal policies
• Partner with HR, managers, and third‑party vendors to ensure accurate and timely leave administration
• Maintain confidentiality and deliver an exceptional employee experience

Qualifications

• 3+ years of hands‑on leave administration experience in a large, complex organization
• Expert knowledge of LOA policies (FMLA, ADA, state programs) and manual process administration
• Strong customer service orientation with proven ability to deliver white‑glove support
• Highly organized with excellent attention to detail and follow‑through
• Ability to handle sensitive conversations with empathy and professionalism

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