About the Role

We are working on a Collections Specialist role who is fluent in Spanish (speaking, reading, and writing) to join our team. In this role, you will work with customers to resolve past-due accounts, offer payment solutions, and provide an exceptional customer experience. You will handle inbound and outbound calls, consult with customers on payment arrangements, and help reduce delinquency and losses. This is a contract role (12+ months), fully-onsite in Haslet, Fort Worth and will be from 8am-5pm. The pay is starting at $21/hr+ depending on experience.

Responsibilities

• Collect delinquent payments from customers via phone, Quick Collect, and mail while adhering to regulatory requirements.
• Negotiate payment solutions for customers unable to make immediate payments.
• Provide superior customer service with professionalism and courtesy, ensuring a Customer One approach.
• Perform skip tracing to locate customers and collateral using authorized resources and vendors.
• Update customer demographic information and maintain accurate records.
• Present recommendations to management regarding uncollectible accounts.
• Offer feedback on processes and training materials to improve efficiency.

Requirements

• Fluent in Spanish (speaking, reading, and writing) - required.
• 2+ year of experience in collections (1+ years of experience of skip training).
• Strong problem-solving skills and ability to negotiate payment arrangements.
• Excellent communication and interpersonal skills.
• Ability to work onsite Monday-Friday and adapt to seasonal time changes.
• Self-motivated, team-oriented, and customer-focused.