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Beacon Hill has partnered with a growing association in Chicago in hiring a Membership Coordinator to start immediately! The Membership Coordinator is responsible for managing and supporting all aspects of member engagement and retention for the association. This role ensures a positive member experience by handling inquiries, maintaining accurate membership records, and assisting with programs and events that enhance member value.

Key Responsibilities

• Process new member applications, renewals, and cancellations.
• Maintain accurate and up-to-date membership database records.
• Generate membership reports and track key metrics (growth, retention, engagement).
• Respond promptly to member inquiries via phone, email, and other channels.
• Assist members with accessing benefits, resources, and online platforms.
• Coordinate onboarding for new members, including welcome communications.
• Support membership campaigns and outreach initiatives.
• Identify opportunities to enhance member satisfaction and loyalty.
• Collaborate with marketing to develop promotional materials and communications.
• Assist with planning and execution of member-focused events, webinars, and networking opportunities.
• Manage event registrations and provide on-site support as needed.
• Prepare invoices, process payments, and reconcile membership dues.
• Maintain compliance with association policies and procedures.

Qualifications

• Bachelor's degree in Business, Communications, or related field (or equivalent experience).
• 1+ years of experience in membership services, customer service, or association management.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM/membership management software, preferably Nimble.

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