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The Ambassador serves as the first point of contact for employees and visitors, acting as a brand representative. This role focuses on delivering a high level of hospitality, service, and operational support while creating a welcoming and professional workplace experience.

Key Responsibilities:

• Greet and assist employees and visitors with professionalism and warmth
• Serve as a knowledgeable resource on building operations, amenities, and local services
• Manage visitor access, issue badges, and maintain visitor logs
• Support conference room reservations, catering coordination, and breakroom supplies
• Answer and route incoming calls
• Coordinate vendors, building maintenance, and work order requests
• Provide administrative support including mail handling, data entry, and special projects
• Maintain an organized and polished front desk and lobby area
• Support site safety initiatives and service-level expectations (KPIs/SLAs)
• Assist with new hire orientation logistics as needed

Qualifications:

• Strong customer service and communication skills
• Proficiency in Microsoft Office and Google Workspace
• Highly organized, detail-oriented, and able to multitask
• Team-oriented with the ability to work independently
• Flexible and adaptable to changing priorities
• Must be able to work 7:30am-4pm with flexibility to work later if needed for events

Benefits: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

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