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This is a 5-month, onsite Office Assistant - Residential Services opportunity supporting a large academic institution's housing and residential services office. The role runs March 1, 2026 through August 15, 2026, is based onsite in Cambridge, and is 35 hours per week, offering $24.75/hour. The position supports graduate and undergraduate housing operations, with a strong focus on customer service, documentation, and high-volume communications during peak housing cycles.

Job Responsibilities

• Manage graduate housing cancellations, renewals, sublicensing, and self-selection processes
• Track daily housing data and maintain accurate records for leadership reporting
• Respond to resident inquiries and provide guidance during self-selection and peak periods
• Support phone bank operations to ensure timely response to resident questions
• Assist with housing communications via email, phone, and online ticketing systems
• Approve and process sublicensing requests and proof of residence documentation
• Create and maintain process documentation, policies, and correspondence
• Provide general administrative support to graduate and undergraduate housing teams

Candidate Qualifications

• Strong customer service skills with a proactive, ownership-driven mindset
• Excellent verbal and written communication skills
• Highly organized with strong time-management and attention to detail
• Comfortable handling high volumes of inquiries in a fast-paced environment
• Confident building relationships with residents and internal stakeholders
• Resourceful and calm under pressure, especially during peak housing seasons

Qualified and interested candidates are encouraged to apply today for immediate consideration.

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