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Our client is seeking a customer‑focused and motivated Call Center Agent to join our team. In this role, you will be responsible for delivering exceptional service through inbound and outbound calls, resolving customer inquiries, and ensuring a positive experience in every interaction. The ideal candidate is a strong communicator who thrives in a fast‑paced environment and is committed to providing high‑quality support.

Responsibilities

• Handle inbound and/or outbound customer calls in a prompt, courteous, and professional manner
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer inquiries, issues, and complaints efficiently while maintaining a positive customer experience
• Document customer interactions clearly and accurately in the CRM system
• Follow call scripts, compliance requirements, and quality assurance guidelines
• Process orders, applications, payments, or service requests as needed
• Escalate complex issues to supervisors or specialized teams when required
• Meet or exceed key performance indicators (KPIs), including call handling time, customer satisfaction, and first‑call resolution
• Participate in ongoing training to maintain product knowledge and enhance service skills
• Contribute to a positive, collaborative, and team‑oriented work environment

Qualifications

• 1+ years of experience in a call center, customer service, or related customer‑facing role
• Strong verbal communication and active listening skills
• Ability to remain calm and professional during challenging interactions
• Basic computer skills and familiarity with CRM or call center software
• Strong problem‑solving abilities and attention to detail
• Ability to manage high call volumes and multitask effectively
• High school diploma or equivalent

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