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CUSTOMER SERVICE AGENT
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join as a Customer Service Agent for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Customer Service Specialist II, the work you'll do will be impactful to the mission of North Carolina Medicaid contact center. You will play a crucial role in providing world class customer service to our customer's.

• This position focuses on inbound phone calls regarding claims, eligibility, prior approvals and updating PCP's

• Lead/Manage/Support providing support to North Carolina Medicaid recipients and providers.

• Collaborate with North Carolina Medicaid recipients and providers to provide them with assistance to any inquires that they may have as it relates to benefits and claims via phone.

• Drive your contribution- you will contribute to the team with meeting our overall goal of providing world class customer service to our customers.

• Utilize good people skills, communication, and customer service skills will assist you daily while speaking with customers.

WHAT YOU'LL NEED TO SUCCEED
Bring your customer service expertise along with a drive for innovation. The Customer Service Specialist II must have:

• Education: High School Diploma/GED

• Experience: 1+ years of related experience

• Technical skills-Communication, basic computer skills, customer service, phone skills, data entry.

• Role requirements: this is a hybrid position, with 3 days a week in office

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