Skip Recovery Agent - Auto Finance

Location: Fort Worth, TX
Schedule: Full-time | Monday-Friday | 8:00 AM - 5:00 PM (onsite)

About the Position

We are seeking a highly detail-oriented and motivated Skip Recovery Agent to support our post‑charge-off operations within the auto finance portfolio. In this role, you will work to locate customers and collateral, coordinate with third‑party vendors, and assist in resolving accounts through effective communication and investigative work. This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy problem-solving.

Key Responsibilities

• Assign, monitor, and follow up on post‑charge‑off accounts handled by external skip tracing and recovery partners.
• Manage inbound calls regarding account resolution, reinstatement options, payoffs, or vehicle recovery arrangements.
• Develop and maintain strong working relationships with authorized vendors, ensuring expectations, compliance standards, and performance goals are met.
• Collaborate with vendors to form effective strategies, gather updated information, and provide necessary direction.
• Use approved research tools and databases to locate customers and collateral, including identifying updated contact information and relevant address details.

Required Skills & Qualifications

• High School Diploma or GED required
• Bachelor's degree preferred
• Strong attention to detail and accuracy
• Auto finance collections experience preferred
• Skip tracing or recovery experience highly preferred
• Proficiency in Microsoft Office applications (Excel, Outlook, Word)

Training & Work Schedule

• Training Program:

  • Approximately 1 month of structured classroom and hands‑on learning
  • Includes a supported nesting period
  • Fully onsite | Monday-Friday | 8:00 AM - 5:00 PM