TTH Customer Success Specialist in Horsham- Up to 75k!
TTH Customer Success Specialist in Horsham- Up to 75k!
Horsham, Pennsylvania
|Full Time Temp to Hire
|NA
Horsham, Pennsylvania
Full Time Temp to Hire
NA
February 13, 2026
|Job ID: A1447227PHIKJC_1771020764
February 13, 2026
Job ID: A1447227PHIKJC_1771020764
Job Summary
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Our client, a growing medical device company in Horsham, PA, is currently seeking a contract-to-hire Customer Success Specialist to join their Operations team. This role is a critical, high‑impact position supporting sales teams, distributors, and internal stakeholders in a fast‑paced, high-touch environment. The ideal candidate is detail‑oriented, service‑driven, and thrives in roles that require accuracy, accountability, and cross‑functional collaboration.
About the Job:
- Manage the Customer Service inbox and dedicated phone line with a focus on professionalism, responsiveness, and high‑quality service
- Serve as the frontline support resource for Area Sales Directors and Distributors, ensuring timely follow‑up and issue resolution
- Educate sales reps, distributors, and internal teams on documentation requirements, charge sheet completion, and order workflows
- Coordinate couriers, return requests, field transfers, and urgent logistics to ensure products are available for surgical cases
- Troubleshoot order discrepancies, system issues, and data errors in partnership with internal teams
- Travel approximately 10% annually (4-5 trips) to conduct field inventory audits
About You:
- Associate's degree or higher required
- 2+ years of experience in Customer Service, Order Management, or Operations (medical device or healthcare industry strongly preferred)
- Excellent analytical and problem‑solving skills, with the ability to independently resolve data discrepancies
- Highly organized with the ability to prioritize competing demands and meet deadlines
- Proficiency in Microsoft Office, including Excel, Outlook, and Word
This contract to hire opportunity offers Up to $34/hour, or an annual salary up to $75,000. This position is fully onsite in Horsham, PA, Monday through Friday, 8:00 AM - 5:00 PM. There is up to 25% domestic travel. If you are a detail‑driven customer success professional with experience in the medical device industry, apply today with a Microsoft Word copy of your resume!
A1447227PHIKJC_1771020764
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