Office Manager - Office Operations & Client Experience Leader

Location: Dallas, TX (75205)
Employment Type: Full-Time
Industry: Professional Services

About the Role

We are seeking an experienced, high‑caliber Office Manager to lead daily operations, enhance internal workflows, and elevate the overall client experience. This role serves as the operational backbone of the organization-ensuring the office runs with efficiency, professionalism, and strategic coordination.

The ideal candidate is proactive, highly organized, and capable of managing a wide range of operational responsibilities while representing the company with professionalism and polish.

Key Responsibilities

Client Experience Leadership

• Serve as the primary point of contact for visitors, clients, and partners
• Ensure a consistently exceptional and polished client experience
• Oversee client communication processes and standards

Operational Oversight

• Manage day‑to‑day office functions, ensuring seamless operations
• Streamline administrative processes to improve efficiency
• Coordinate scheduling, meeting logistics, and executive calendars

Administrative Governance

• Maintain internal documentation, office policies, and operational workflows
• Support leadership with high‑level administrative tasks and coordination
• Supervise office organization, compliance, and internal communication flow

Office Facilities & Vendor Management

• Oversee vendor relationships, contracts, and office service providers
• Ensure the workspace is well‑maintained, fully stocked, and functioning effectively
• Manage budgeting for office supplies and operational needs

CRM & Information Management

• Maintain accurate client information within the CRM system
• Support data integrity, reporting, and client record optimization

Ideal Candidate Profile

• Strong communication skills with an executive‑level level of professionalism
• 3-7 years of office management or operational leadership experience
• Proven ability to manage multiple priorities and high‑volume workflows
• Solutions‑oriented mindset with the ability to anticipate needs proactively
• Highly organized, detail‑driven, and comfortable owning operational processes
• Bachelor's degree in Business Administration or a related field (preferred)
• Familiarity with CRM platforms
• Experience within financial services or a professional services environment (a plus)

What This Role Offers

• A pivotalposition within a growing organization
• Opportunity to shape office systems, workflows, and client experience standards
• High visibility with leadership and the broader team