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Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting a high-volume healthcare contact center. This is your chance to contribute meaningfully to challenging projects while growing a rewarding career.

As a Customer Service Specialist II, you will play a key role in ensuring high-quality support and service delivery. You will provide customer assistance and problem resolution to a wide variety of healthcare providers and recipients in a multi-customer contact or help desk environment. This position is responsible for responding to calls, serving as a single point of contact for reporting problems, making inquiries, and obtaining guidance on services offered by the service center.

Essential Job Functions

• Answer incoming phone calls; provide accurate and appropriate information to callers.

• Make outbound customer service or satisfaction calls, as required.

• Complete call guides and gather/verify required information.

• Participate in training sessions on telephone skills and program information; adhere to established service levels.

• Meet customer service and documentation standards within required time frames.

• Follow contact center scheduling to ensure appropriate telephone coverage.

• Perform clerical or administrative duties as assigned.

Experience and Qualifications

• Required Experience: 1+ years of related experience

• Required Skills: Customer service, communication, problem solving

• Preferred Skills: Customer service experience in a healthcare or contact center setting

• Location: Hybrid - 2 days per month onsite

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