To Apply for this Job Click Here

Training Coordination & Scheduling

• Schedule and set up orientation calls.
• Schedule and manage Business Week training calls.
• Coordinate Field Operations onboarding training sessions.
• Maintain onboarding schedules.
• Track new Franchisees and Regional Operations hires for training classes.

Training Support & Facilitation

• Provide support during training sessions (e.g., breakout rooms, technical assistance for logging in, cameras, speakers).
• Communicate/assign online quizzes during training.
• Attend and provide support at graduations.

Communication & Reporting

• Manage at-risk FZ email communications.
• Send and track onboarding welcome emails.
• Communicate test scores, graduates, and retakes.
• Send required updates to the Legal team during training.
• Create and manage Trumpia text message blasts for each training class.
• Manage SharePoint training page updates.

Learning Management System (LMS) Administration

• Log attendance, assign training, and run training reports.
• Update exam day status.
• Record and distribute exam results.
• Update final exam scores and rankings.

Training Materials & Documentation

• Research, prepare, and send training manuals
• Update and order manuals as needed.
• Prepare name tent cards, notepads, pens, swag, and snacks for training classrooms.
• Print uniform lists and table name cards for participants.

Event Preparation & Execution

• Prep and maintain training classroom environments.
• Create the Graduation PowerPoint presentation.
• Support Sushi Display Case setup and communication.
• Announce final exam scores and recognize top performers.
• Send internal memos related to training

Annual & Recurring Responsibilities

• Create and maintain the annual Employee Training Calendar.
• Order gifts for franchisees attending training once per year.

Training Administrator Skills Summary

• Proficient in Microsoft 365 Suite, with advanced skills in Excel (e.g., formulas, pivot tables), Outlook, and Word for documentation, communication, and scheduling.
• Learning Management System (LMS) Administration experience or familiarity (e.g., user management, course uploads, reporting).
• Experience with or ability to quickly learn Customer Relationship Management (CRM) systems such as Salesforce.
• Strong organizational and time management skills, able to prioritize and manage multiple tasks or training schedules efficiently.
• Highly detail-oriented, ensuring accuracy in records, communications, and training materials.
• Excellent written and verbal communication skills, capable of creating clear training documents and engaging with learners and stakeholders.
• Demonstrated strong customer service orientation, ensuring positive interactions with employees, managers, vendors, and training participants.
• Comfortable with data entry, reporting, and analytics to support training metrics and compliance tracking.
• Able to coordinate logistics for in-person and virtual training sessions, including scheduling, invites, materials preparation, and follow-up.
• Familiarity with e-learning tools or platforms (e.g., Articulate, Canva, Zoom, or Teams) a huge plus.
• Experience or aptitude for process improvement and documentation of standard operating procedures (SOPs).
• Multi-cultural experience a plus

To Apply for this Job Click Here