Customer Service Team Lead
Customer Service Team Lead
Franklin, Massachusetts
|Direct (Permanent) Full Time
|$ 60,000 - $ 85,000 per year
Franklin, Massachusetts
Direct (Permanent) Full Time
$ 60,000 - $ 85,000 per year
January 08, 2026
|Job ID: AP1442158BOS_1767890902
January 08, 2026
Job ID: AP1442158BOS_1767890902
Job Summary
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Customer Service Team Lead to $85K - Lead with Technical Expertise!
Our client, a global leader in industrial solutions, is seeking a Customer Service Team Lead to provide technical guidance and elevate customer service operations. In this role, you'll act as the go-to resource for complex inquiries, coach team members, and ensure seamless support for a diverse customer base. The ideal candidate brings 5+ years of experience in a manufacturing or industrial environment and a strong ability to translate technical concepts into practical solutions.
Position Details:
- Location: Franklin, MA
- Work Model: In Office
- Degree: Preferred
- Responsibilities include managing inbound and outbound inquiries and ensuring timely, accurate quotations; serving as the escalation point for technical and customer issues; coaching and mentoring team members to strengthen product knowledge and service quality; collaborating with sales and distribution partners to support opportunities; maintaining CRM and ERP data integrity; and driving process improvements to enhance customer experience.
- The ideal candidate possesses 5+ years of customer service or inside sales experience in a manufacturing or industrial setting; strong technical aptitude with the ability to explain engineered products; proven ability to lead informally and support team development; proficiency with CRM and ERP systems; excellent communication, problem-solving, and organizational skills; and adaptability to manage multiple priorities in a fast-paced environment.
Step into a leadership role where your technical expertise drives team success and customer satisfaction, all while enjoying competitive pay and strong benefits!
AP1442158BOS_1767890902
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About Beacon Hill
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.
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