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Exciting Contract-to-Hire Opportunity: Customer Service

Are you ready to play a key role in the growth and success of a leading company in the fire protection industry? We're looking for a motivated, customer-focused individual to join our team as a Customer Service Coordinator. In this dynamic role, you'll be the go-to person for managing customer-specific requests related to the inspection and service of fire protection systems, while helping drive the success of our Service & Inspection department!

As the primary point of contact for customers, you'll ensure that inspections and services are completed efficiently, keeping customers satisfied and compliant with all required guidelines. This is a fast-paced, multi-tasking environment where your ability to juggle priorities, deliver top-notch customer service, and maintain quality performance will be key to success.

What You'll Do:

• Schedule on-demand and recurring service/inspection appointments for customer sites.
• Collaborate with various departments to ensure all customer work is completed on time and to specification.
• Follow up on any outstanding work orders to ensure customer satisfaction.
• Provide phone coverage for assigned accounts and overflow calls.
• Manage invoicing for work tickets and contracts, ensuring accuracy and timely delivery.
• Be the primary customer service contact for your assigned accounts, delivering exceptional support.
• Cross-train and support other roles as needed to enhance team flexibility and efficiency.
• Maintain regular and reliable attendance to keep operations running smoothly.

What We're Looking For:

• Strong customer service orientation with the ability to manage customer requests and expectations.
• Excellent multitasking and organizational skills to handle a high volume of tasks in a fast-paced environment.
• A team player who enjoys working with multiple departments to achieve customer satisfaction.
• Ability to stay on top of details, ensuring quality and compliance throughout the process.
• Flexibility and a willingness to learn and take on new roles as needed.

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