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Title: Desktop Support Analyst

Location: Primary location is Big Rapids - Multiple sites are supported, and driving is required.

Start: ASAP

Duration: 6 month contract

Hours / Shift: 8-4/5pm M-F, 35-40-hour work week

Important Skills

Technical - MS Office Suite applications, Windows, Active Directory

Soft - Communication skills

Essential Skills:

• Strong experience supporting and working across various hardware and software environments, particularly Microsoft Windows OS, device drivers, and peripheral equipment.

• Deep familiarity with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.

• Skilled in setting up and resolving issues with email clients, especially Microsoft Outlook.

• Proficient in managing user accounts and permissions within Active Directory.

Typical Responsibilities:

• Serve as a Tier 2 and Tier 3 support resource for troubleshooting end-user issues involving desktops, laptops, peripheral devices, network connectivity (both remote and onsite), email platforms, and software tools-most notably, the Microsoft Office suite.

• Deliver high-level technical assistance to users, resolving hardware and software challenges promptly and efficiently.

• Develop and maintain internal documentation outlining procedures for new hardware and software installations.

• Set up, configure, and support a range of mobile devices, including BlackBerry, Android, iPhones, and Windows-based smartphones.

• Utilize systems like SCCM or Altiris for device management, software deployment, and configuration control.

• Manage and update standard computer images and application packages; oversee hardware and software compliance reporting.

• Oversee patching and routine software updates across desktop systems.

If you want to join a dynamic team where your technical expertise will directly empower users, drive innovation, and make a visible impact, apply today!

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