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Job Summary:

A major client of ours is seeking a detail-oriented and motivated Collections Specialist to join their team. This role is responsible for managing and collecting outstanding accounts receivable, resolving billing issues, and maintaining positive relationships with customers.

Key Responsibilities:

• Contact customers via phone, email, and written correspondence to collect past-due accounts

• Monitor and manage assigned accounts to identify outstanding debts

• Resolve billing discrepancies and disputes in a timely and professional manner

• Maintain accurate records of collection activities and customer interactions

• Collaborate with internal departments (Sales, Customer Service, Billing) to resolve issues affecting collections

• Recommend accounts for escalation, write-off, or third-party collection, as needed

• Assist in month-end closing processes related to accounts receivable

• Follow and enforce the company's credit and collection policies and procedures

• Prepare regular reports on collection activity, aging analysis, and payment trends

Requirements:

• 3+ years of experience in collections
• Excel experience is a plus
• Associates or Bachelors Degree is a plus

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