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Job Summary:
A global manufacturing company is seeking an experienced and detail-oriented Collections Supervisor to lead our collections team and ensure the timely and effective recovery of outstanding accounts receivable. This role will be instrumental in overseeing day-to-day collection activities, managing customer relationships, and implementing strategies to improve cash flow and reduce delinquency. The ideal candidate will bring strong leadership, communication, and analytical skills, along with a solid understanding of credit and collections best practices within a global environment.

Key Responsibilities:

• Supervise, mentor, and develop a team of collections specialists

• Manage daily operations of the collections function, ensuring timely follow-up on past due accounts

• Review and analyze aging reports to identify and address collection trends and high-risk accounts

• Develop and implement process improvements to enhance efficiency and reduce DSO (Days Sales Outstanding)

• Collaborate with internal departments including Sales, Customer Service, and Finance to resolve disputes and ensure alignment on collection strategies

• Maintain strong relationships with customers to facilitate payment and resolve billing issues

• Ensure compliance with company policies and relevant regulations

• Prepare and present regular reporting on collection performance to senior leadership

• Assist in the evaluation and setting of credit limits and payment terms as needed

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field

• 3+ years of experience in collections or accounts receivable, with at least 1 year in a supervisory or leadership role

• Experience in a manufacturing or global corporate environment strongly preferred

• Strong understanding of collections procedures, credit policies, and relevant laws/regulations

• Excellent communication, negotiation, and interpersonal skills

• Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Excel

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

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