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1. Overview:
   The Collections Specialist is responsible for managing customer accounts and ensuring timely collection of outstanding receivables. This role partners closely with internal teams and external customers to resolve payment issues, maintain accurate records, and support healthy cash flow in a fast-paced manufacturing environment.

   Key Responsibilities:

   • Manage a portfolio of approximately 300 customer accounts.

   • Conduct high-volume outbound collection calls (60-80 per day) to follow up on outstanding balances.

   • Respond to customer inquiries and emails within 24 hours to ensure prompt issue resolution.

   • Document all customer communications, collection efforts, and payment activity accurately in Excel.

   • Investigate, manage, and resolve customer disputes and billing questions in a professional manner.

   • Coordinate payment follow-ups, with a primary focus on ACH payments, to ensure timely receipt of funds.

   • Maintain positive customer relationships while enforcing company credit and collection policies.

   Qualifications:

   • Previous experience in collections, accounts receivable, or credit preferred.

   • Strong communication and negotiation skills with the ability to handle high call volumes.

   • Proficiency in Microsoft Excel and basic financial documentation.

   • Detail-oriented with strong organizational and follow-up skills.

   • Ability to manage multiple accounts and priorities in a deadline-driven environment.

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