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Position Overview
The Collections Specialist is responsible for managing a high-volume portfolio of customer accounts to ensure timely payment and reduce outstanding receivables. This role requires strong communication skills, attention to detail, and the ability to handle a fast-paced, metrics-driven environment. The ideal candidate is proactive, organized, and comfortable balancing phone outreach with administrative follow-up.

Key Responsibilities

• Manage and maintain a portfolio of approximately 300 customer accounts, ensuring consistent follow-up and resolution of outstanding balances

• Perform 60-80 outbound collection calls daily to customers regarding past-due invoices and payment status

• Respond to all customer email inquiries within 24 hours, providing clear and professional communication

• Investigate, address, and resolve customer disputes, discrepancies, and payment-related questions in a timely manner

• Coordinate and track payment follow-ups, with a primary focus on ACH transactions

• Accurately document all customer interactions, collection efforts, and account updates in Excel or internal tracking systems

• Monitor aging reports and prioritize accounts based on risk and delinquency status

• Collaborate with internal departments (e.g., billing, customer service, sales) to resolve account issues and ensure accurate account reconciliation

• Maintain compliance with company policies and applicable regulations related to collections practices

Qualifications

• 1-3+ years of experience in collections, accounts receivable, or a similar customer-facing finance role

• Strong verbal and written communication skills

• Ability to manage a high call volume and multitask effectively

• Proficiency in Microsoft Excel and general comfort with data entry and tracking

• Strong problem-solving skills and attention to detail

• Ability to handle difficult conversations professionally and maintain customer relationships

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