Senior Collections Specialist - [North Bethesda, MD]

Beacon Hill Financial is partnering with a growing organization in the search for an experienced Senior Collections Specialist to join their team. This role will play a critical part in driving cash flow, reducing delinquency, and strengthening customer relationships while ensuring compliance with internal controls and accounting standards. The ideal candidate brings strong leadership, hands-on collections expertise, and advanced Excel skills in a fast-paced, goal-oriented environment. If you're interested, we encourage you to apply with your most updated resume.

Primary Responsibilities:

* Lead and manage the collections function, including resolving overdue accounts, negotiating payment arrangements, and implementing strategies to minimize bad debt
* Build and maintain strong relationships with external customers to resolve billing, payment, and collection-related issues professionally and proactively
* Make professional collection calls and correspondence in a fast-paced, performance-driven collections environment
* Supervise, mentor, and develop collections and cash application staff to ensure departmental goals and performance targets are met
* Oversee timely and accurate application of payments (ACH, wire, checks) and manage unapplied cash, short payments, and discrepancies
* Monitor and maintain assigned customer accounts, including customer calls, account adjustments, dispute resolution, reconciliations, and small-balance tucen balance write-offs
* Reconcile customer disputes related to outstanding balances and work collaboratively to achieve timely resolution
* Provide high-quality customer service regarding refunds, account adjustments, and payment discrepancies
* Collaborate cross-functionally with sales, operations, billing, and finance teams to resolve issues and prevent future collection challenges
* Enlist the support of sales or operations when needed to accelerate the collection process
* Prioritize and manage multiple collection efforts simultaneously while maintaining strong internal and external working relationships
* Monitor, analyze, and report key accounts receivable metrics including DSO, aging, write-offs, and collection trends
* Generate, analyze, and present actionable reporting and insights to management to improve cash flow and collection effectiveness
* Identify and implement process improvements, automation opportunities, and workflow enhancements to increase efficiency and accuracy
* Ensure compliance with internal controls, accounting policies, and applicable laws and regulations
* Maintain and update credit, billing, and collections policies and procedures
* Assist with accounts receivable audits and ensure accuracy prior to month-end and year-end close
* Perform other assigned duties necessary to support the Accounts Receivable department